Customer Service Coordinator

Adecco HR is the global leader in HR services and certified with ISO 9001:2015 in the field of search and selection services in Greece. Adecco is currently seeking on behalf of its client, a global consumer self-care company, a professional to cover the following position:

Customer Service Coordinator

Key Responsibilities 

• Daily follow up with our logistic provider for all orders to ensure that we will deliver on time and with all the requirements’ need from each customer. 

• Inform our Sales team & KAM sales orders status with their forecast or any important issue that they need to pay attention. 

• Be aware for a customer complaint from a sales representative (email, app complaint, call). The root cause for those orders complaints could be a transport damage, wrong product, missing quantities. Customer service agent needs to provide a fast solution to our customers and close the order complaint into the system with a credit note, order replacement, etc. 

• Ensure the optimal management of customer requests: simple information, litigation and order follow-up. 

• Ensure traceability of customer contacts and actions by creating files in the CRM tool so that they can be analyzed to extract action plans. 

• Analyze the needs expressed by customers in order to implement immediate actions or ensure the handover to other departments of the company. 

• Be able to provide analysis of their business and participate in meetings. 

• Calling customers back, following internal and external actions. 

• Transmit quality defects, requests for medical information and supervisory cases to the Quality and Regulatory department. 

• Be responsible for issuing credit notes and chargebacks. 

Internal 

Interactions with all departments in the company: logistics department, field sales force and sales department, accounting and finance department, quality and regulation 

External 

Customers according to the specificity of each division, logistics providers 

Knowledge & Experience 

• Experience: 3–5 years as customer service (pharmaceutical experience will be desire) 

• Languages: English fluent 

• IT tools: SAP, Office and SalesForce Service Cloud 

• Expertise in office automation software 

• Professional experience in a customer service department 

• Taste for customer relations and satisfaction 

Skills & Abilities 

• Analytics capabilities 

• Proactivity 

• Understanding of supply chain flows and interest in business evolution 

• Knowing how to manage stress and ability to work in a team 

• High customer focus orientation 

• Ability to use always positive and clear language 

• Product knowledge will be a must 

• Fast solution action oriented 

• Control with difficult situations (customer conflicts) 

• Basic analytics 

• Understanding of financial and business planning 

• Understanding of supply chain planning and order management processes; understanding of cost, profitability and cash flow on a strategic level 

Company Offers

• Competitive remuneration package
• Dynamic and challenging working environment

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered strictly confidentia