IT Digital Commerce Analyst

About the Role:

As an IT Digital Commerce Analyst, you will be responsible for supporting the delivery, maintenance, and continuous improvement of KAFKAS’ digital platforms across B2B and B2C domains.
You will coordinate project activities, align internal and external stakeholders, and ensure operational excellence across all digital initiatives.
You will play a key role in driving clarity across projects, tracking progress, supporting testing and validation processes, and ensuring that platform deliveries meet business expectations and quality standards.

Key Responsibilities:

• Coordinate the delivery and evolution of our digital platforms (B2B & B2C), ensuring alignment between business needs and technical solutions.
• Collaborate closely with business units, project managers, and vendors to translate functional requirements into clear and actionable plans.
• Manage the day-to-day coordination of internal and external stakeholders across digital initiatives, tracking progress, identifying blockers, and escalating issues when necessary.
• Maintain structure and visibility across project streams by tracking timelines, dependencies, and risks.
• Review and validate business and technical specifications, ensuring completeness and feasibility before implementation.
• Organize and facilitate meetings and workshops to drive alignment, ownership, and timely delivery of actions.
• Participate in architectural and technical discussions, supporting the bridge between business goals and technology strategies.
• Support testing, user acceptance processes, and ensure that deliverables meet quality standards.
• Monitor the performance of digital platforms, gather feedback, and contribute improvement ideas based on data and best practices.
• Contribute to the definition and execution of the digital roadmap, ensuring alignment with business priorities.

What We’re Looking For:

• 4+ years of relevant experience in IT project coordination or digital platform delivery, preferably in eCommerce, retail, or B2B environments.
• Strong understanding of systems architecture, integrations, and digital/web technologies (technical background is considered a plus but not mandatory).
• Experience coordinating the delivery of complex digital initiatives and working with cross-functional teams.
• Familiarity with B2B and B2C business models and customer-facing technologies.
• Excellent communication, organizational, and stakeholder management skills, both in Greek and English.
• Analytical thinking and high attention to detail; ability to review specifications and requirements effectively.
• Proactive, self-organized, and able to manage multiple priorities simultaneously.
• Hands-on experience with project collaboration tools (e.g., Jira, Confluence, MS Teams) and familiarity with Agile/Scrum practices is a plus.

What to Expect from Us:

• Competitive salary & benefits package
• Work in an award-winning company (Best Workplace in Greece for 10 years)
• Be part of an innovative and growing team
• Learning & career development opportunities