Technical Support Engineer

About ERMA FIRST ESK Engineering Solutions S.A.

ERMA FIRST was established in 2009 by a team of specialists with strong background and expertise in water and waste treatment technology in Marine applications. ERMA FIRST designs and manufactures innovative Ballast Water Treatment Systems (BWTS) in compliance with the latest legislation. Nowadays, ERMA FIRST has a prestigious reference list comprised of ship-owners and shipyards worldwide, a vast global sales and service network with affiliates in both China and Korea.

There’s no question that every single one of us at ERMA FIRST cares for engineering and compliance, but we are also rooted in tradition through our family values and vision and business expertise. Our mission is de­fined by our vision and aligns with our values. That is the core of the philosophy of ERMA FIRST. That is ERMA FIRST’s core mentality.

When you join ERMA FIRST, you become a member of our team of thinkers and innovators, who make the things that make the future.

ERMA FIRST ESK Engineering Solutions S.A is seeking to hire a BWTS Technical Support Engineer that will be responsible to maintain a high level of customer satisfaction and ensure the delivery of a support service to our customers which exceeds their expectations in professionalism, solution provision and turnaround.

This is an office-based position, which includes 24-7 helpdesk,  on board training and on special occasions onboard visits.

Main responsibilities

• Provide technical solution and ensure customer satisfaction
• Effective problem solving and communication with clients after commissioning of the system
• Responsible to receive information about any issues concerning the operation of the system
• Capability of identifying a technical issue and provide troubleshooting.
• Guarantee customer satisfaction, handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Creates solutions to problems that may arise. Use systematic processes of collecting, analyzing, and synthesizing information to evaluate current practice and generate new understandings about practice.
• Provide information, ensuring quality and correctness of provided information.
• Keep records of customer interaction, by recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.

Job requirements

• Bachelor’s degree in engineering, Electrical, Naval or Mechanical Engineering is preferred
• Experience with installation, commissioning and troubleshooting of equipment on vessels.
• Experience in BWTS will be highly evaluated.
• Experience in good understanding of electrical and mechanical drawings will be highly evaluated.
• Strong technical background
• Ability to work effectively and efficiently in a fast-moving environment.
• Clear and effective oral and written communication in English
• Self-motivated, well organized, highly collaborative, team player
• Customer oriented

Why you will love working @ ERMA FIRST ESK Engineering Solutions S.A

We are a talented, vibrant team that excels in an extremely competitive environment, achieving remarkable results! With worldwide operations and mixed nationalities, we perform outstandingly serving the shipping industry.  We invest in long-term cooperation and provide a stable work environment. We offer a challenging role with diversified responsibilities and tasks, aiming at your career development along with a competitive remuneration package, health insurance scheme and continuous education plan.

If you are interested in the opportunity to join us you may submit your CV.