- Εξυπ. Πελατών / Tηλεπωλήσεις
Δημοσιεύθηκε πριν 11 ημέρες
- Πλήρης Απασχόληση
Italian Customer Support Agent
ItalianAthens, Attica, GreeceFull timeFB
On behalf of our client, we're looking for a Customer Experience Agent to join the dynamic and diverse team of one of the biggest multinational companies in Europe!
You will be responsible for acting as a liaison between customers and companies. The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers. Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!
If what you read describes you, apply now!
As a Customer Experience Agent, you will need to:
- Deliver high quality support: provide accurate and complete information by using the right methods/tools
- Manage large amounts of incoming calls & emails
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions
- Identify and assess customers’ needs to achieve satisfaction
The role of the Italian Customer Experience Agent requires:
- Native / near-native level of Italian
- B2 level in English
- Tech savvy, curious about new technologies
- Flexibility to work night shifts/ weekend shifts (if applicable)
- Previous Customer Service experience is an advantage
If you succeed as a Customer Experience Agent, you will get:
- Excellent remuneration package (Gross per month: 1,050 - 1,200€)
- 14 salaries per year
- Motivating performance bonus scheme
- Public health insurance
- Great career progression opportunities
- A multicultural work environment
- Work from home policy
- Greek lessons
Only CVS in English will be reviewed.