Italian Customer Support Agent

On behalf of our client, we're looking for a Customer Experience Agent to join the dynamic and diverse team of one of the biggest multinational companies in Europe!

You will be responsible for acting as a liaison between customers and companies. The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers. Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!

If what you read describes you, apply now!

As a Customer Experience Agent, you will need to:

• Deliver high quality support: provide accurate and complete information by using the right methods/tools
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions
• Identify and assess customers’ needs to achieve satisfaction

The role of the Italian Customer Experience Agent requires:

• Native / near-native level of Italian
• B2 level in English
• Tech savvy, curious about new technologies
• Flexibility to work night shifts/ weekend shifts (if applicable)
• Previous Customer Service experience is an advantage

If you succeed as a Customer Experience Agent, you will get:

• Excellent remuneration package (Gross per month: 1,050 - 1,200€)
• 14 salaries per year
• Motivating performance bonus scheme
• Public health insurance
• Great career progression opportunities
• A multicultural work environment
• Work from home policy
• Greek lessons

Only CVS in English will be reviewed.