Credit controller job description

Job Description

We are looking for a highly efficient and dynamic Credit Controller to join our Credit department.

As a credit controller, you will administer the credit control function, ensuring all outstanding debts are collected on time, you will be critical in managing our credit and collections processes, ensuring timely payment collection, and minimizing credit risks.

This also includes payment posting and allocations as well as implementing relevant policies and procedures.

You will contribute to maintaining a healthy cash flow and optimizing our financial performance.

If you are a detail-oriented finance connoisseur zealous about delivering financial excellence and customer satisfaction, we want to hear from you.

We provide attractive remuneration packages, forward-thinking work culture that promotes professional progress.

Objectives of this role

• Daily communication with customers for collected overdue invoices & balance reconciliation.
• Posting and matching the receiving payments, to close with the correct invoices.
• Managing credit and receivable accounts to contribute to the organization’s overall financial stability and profitability.
• Monitoring credit exposure and minimizing bad debt risks at the organization.
• Assisting in collecting delinquent accounts and applying strategies to encourage timely payments.
• Maintaining positive relationships with customers, while effectively mitigating credit risks and ensuring timely collections.
• Coordinating with other departments such as sales, customer service and finance to handle all credit-related matters appropriately.

Your tasks

• Monitor and manage the credit control processes, ensuring adherence to company policies and procedures.
• Monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.
• Engage with customers to establish payment plans, negotiate payment terms, and resolve billing inquiries or disputes.
• Generate regular reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
• Stay updated on industry trends and best practices related to credit control and propose process enhancements or system improvements when necessary.
• Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.

Required skills and qualifications.

• A Bachelor’s degree in finance, accounting, or a related field.
• 3+ years of experience in managing credit and accounts receivables or in a similar credit management role.
• Strong knowledge of credit control principles, practices, and regulations in shipping industry.
• Excellent analytical skills with the ability to evaluate financial information, perform risk assessments and make informed credit decisions.
• Multilingual skills to communicate with diverse customers.
• Knowledge of Microsoft Office Suite, accounting software and databases.
• Ability to implement accounting principles and practices effectively.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Outstanding communication and negotiation skills, with the ability to build rapport and effectively resolve conflicts.