Customer Service Representative (Oinofyta)

Adecco HR is the global leader in HR services and certified with ISO 9001:2015 in the field of search and selection services in Greece. Adecco is currently seeking on behalf of its client, a multinational retail company, for a professional to cover the following position:

Customer Service Representative

(Oinofyta)

Job Description

• Managing large amounts of incoming emails & phone calls
• Communicating & building sustainable relationships with customers
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowledge of the products inside out so that can properly provide answers
• Ensuring product availability and stimulating interest to buy through effective display
• Assisting in order for all e-com content creations to ensure flawless appearance of the e-shop
• Processing orders
• Monitoring functionality and usability performance (backend and frontend) – recommending changes that aim to increase traffic and improve conversion rate

Candidate’s Profile

• Bachelor’s Degree
• Relevant working experience in e-commerce will be an asset
• Excellent use of English language (oral and written) - Proficiency level
• Excellent use of MS Office
• Strong understanding of new online technologies
• Strong communication and organization skills
• Ability to efficiently cooperate in a multinational environment

The Company Offers

• Competitive remuneration package
• Coverage of travel expenses
• Fixed morning working hours
• Dynamic and challenging working environment.

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.