IT Helpdesk Officer

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2008 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, for a dynamic professional to cover the following position:

IT Helpdesk Officer

Job Description

• Provide end user support within company.
• Troubleshooting of Level 1 & 2 Technical Issues
• Manages user accounts, email accounts, phone extensions.
• Installs, configures, and maintains the hardware equipment and the software programs of the company.
• Monitors the helpdesk operation for various repeating issues.
• Evaluates requests, resolving them or redirecting them to the appropriate department.
• Adhere to company policies, processes, procedures, and work instructions, subject to internal audits.
• Liaise with 3rd party vendors to deliver a highly available always-on service as required.

Candidate Profile

• University/College Degree in Information Technology, Computer Science, Software Engineering, or Electrical Engineering
• Three (3) years of work experience in a similar position
• Experience in Cloud Technologies, Microsoft Azure, Office365, Hyper-V Virtualization infrastructure, Citrix.
• Knowledge and understanding of Enterprise IT Systems, Technologies, Infrastructure, Networks and Processes.
• Knowledge and understanding of Information Security Principles and Standards.
• Excellent knowledge of both Greek and English language (for verbal and written communication) is a must.
• Excellent communication, interpersonal skills and customer centric attitude
• Ability to work effectively under pressure and adapt to changing priorities.

The Company Offers

• Competitive remuneration package
• Extra Benefits
• Friendly and challenging working environment

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential