About ERMA FIRST ESK Engineering Solutions S.A.

ERMA FIRST was established in 2009 by a team of specialists with strong background and expertise in water and waste treatment technology in Marine applications. ERMA FIRST designs and manufactures innovative Ballast Water Treatment Systems (BWTS) in compliance with the latest legislation. Nowadays, ERMA FIRST has a prestigious reference list comprised of ship-owners and shipyards worldwide, a vast global sales and service network with affiliates in both China and Korea.

There’s no question that every single one of us at ERMA FIRST cares for engineering and compliance, but we are also rooted in tradition through our family values and vision and business expertise. Our mission is de­fined by our vision and aligns with our values. That is the core of the philosophy of ERMA FIRST. That is ERMA FIRST’s core mentality.

When you join ERMA FIRST, you become a member of our team of thinkers and innovators, who make the things that make the future.

ERMA FIRST ESK Engineering Solutions S.A is seeking to hire an Customer Service Agent to join our growing team.

Main responsibilities

• Prepare and deliver accurate and timely quotations to customers for spare parts and consumables, ensuring clarity and completeness in pricing and product details.
• Collaborate closely with relevant departments to gather necessary information for quotations and promptly address any customer inquiries or clarification requests.
• Maintain meticulous records of quotations and follow up proactively to secure orders.
• Handle effective the commercial execution of a project from the receipt of order and throughout all project stages.
• Process orders in a timely and accurate manner.
• Confirm orders with customers and provide order status updates.
• Monitor and track the status of orders throughout the fulfillment process.
• Ensure timely shipments and coordinate with logistics for smooth delivery.
• Identify and resolve order discrepancies, such as pricing errors or product availability issues.
• Conduct regular checks to minimize errors and improve overall order quality.
• Follow company policies and procedures related to order processing.
• Proactively identify opportunities for process improvement in order processing.
• Provide excellent customer service throughout the order fulfillment process.
• Address customer inquiries and concerns with professionalism and efficiency.
• Communication with vendors for triangular shipments

Requirements

• BSc/MSc in Maritime Studies or other similar disciplines
• At least 3 years of experience in similar position in the maritime industry
• Proficiency in using order management systems (OMS) and enterprise resource planning (ERP) software.
• Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional attention to detail with a high level of accuracy in order entry and order tracking.
• Excellent verbal and written communication skills in English. Ability to communicate effectively with internal teams, customers, and vendors.
• Strong organizational and multitasking abilities to handle a high volume of orders efficiently.
• Problem-solving skills to address issues related to order discrepancies, shipping delays, and customer inquiries.
• Dedication to ensuring a positive customer experience through accurate and timely order processing.
• Capability to prioritize tasks and meet tight deadlines.

Why you will love working @ ERMA FIRST ESK Engineering Solutions S.A

We are a talented, vibrant team that excels in an extremely competitive environment, achieving remarkable results! With worldwide operations and mixed nationalities, we perform outstandingly serving the shipping industry.  We invest in long-term cooperation and provides a stable work environment. We offer a challenging role with diversified responsibilities and tasks, aiming at your career development along with a competitive remuneration package, health insurance scheme and continuous education plan.

If you are interested in the opportunity to join us, you may submit your CV.