Customer Care Team Leader

Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece, is currently seeking a dynamic and flexible professional to cover the following position:

Customer Care Team Leader

🔹 What you'll do:

• Lead and support a team of customer care representatives and monitor its performance based on quantitative and qualitative KPIs
• Clearly set and communicate the assigned goals 
• Establish a dynamic team culture that encourages open communication and fosters a strong sense of unity and collaboration
• Handle escalated customer inquiries or complaints effectively and ensure timely resolution
• Search for retention, cross/up sell opportunities to consumer postpaid customers based on their needs
• Collaborate with call center team leaders on projects and analyze data for process improvement, aiming to enhance productivity, customer experience, and address service issues 

🔹 What we are looking for:

• At least 2 years of experience in similar team leader role
• ​Bachelor's Degree Holder from a University/Technological Educational Institute
• Good knowledge of Call Center key performance indicators (KPIs)
• Very good level of Greek and English language (oral and written communication skills)
• Solid computer skills, especially MS Office tools
• Excellent organizational and leadership skills with a problem-solving ability
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle stressful situations
• Customer oriented, patient and positive attitude
• Flexibility to work in shifts

🔹 The Company Offers:

• Friendly and challenging working environment
• Opportunities for further development
• Competitive remuneration package with a performance-driven bonus structure
• Hybrid working model

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.